Terms & Conditions
The Following document outlines all the Terms and Conditions for the ALL THE HOME website.
Updated: 24/07/2023
ALL THE HOME have the right to refuse any order. We try to ensure that discontinued products are not listed on the site, however if a product is shown on the site it does not always mean that it is currently available for sale. While we endeavour to ensure accurate stock level visibility throughout the site, this may not always be accurate.
Should you have received an incorrect item or an item that does not conform to the description on the website, it is the responsibility of the consumer to notify us within 2 business days of the delivery date.
Our warehouse aims to dispatch all goods within 1-2 business working days.
For our Standard Delivery we use a 2-3 working day delivery service.
For Express Delivery we use a 1-2 working day delivery service.
Please note that dispatch and delivery dates are an estimate and we are unable to guarantee 100% delivery dates due to carrier external factors such as weather, traffic and trade seasonably.
Same day dispatch for selected products is available for orders placed before 13.30. While this is not guaranteed, we will endeavour to dispatch all goods the same day.
You will be informed via email regarding the status of your order including, dispatched and delivery information.
For failed deliveries, we reserve the right to charge the full shipping fee applicable to resend if the Product is returned to us because the customer could not take delivery for any reason.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. For goods damaged in transit, please ensure photographic evidence, and sign for the parcel as damaged if possible.
If you input any incorrect address details on your order, which causes the Products to be delivered incorrectly, we will not be held responsible for any loss and you will have to try and retrieve the Products yourself at your own cost.
We reserve the right to amend delivery costs at any time.
We are currently unable to deliver outside the UK.
We operate Monday - Friday and do not dispatch on weekends or public holidays.
We make every effort to ensure that all information published is accurate, however the site still may contain typographic errors. Should these errors cause any inconveniences we will honour a full refund. If a price error is made we maintain the right to refuse, cancel or refund any orders placed at the incorrect price.
The price you pay is the price displayed on our website at the time of your order. Prices are subject to change at any time. All prices are in UK Sterling and include VAT at 20%.
Price Matching
While we endeavour to source products at the most competitive prices, if you find the same product cheaper elsewhere we will do our utmost to price match. In order to qualify for price match, the product in question must be new, in stock, identical, including brand, name and description, we also require a URL link to this product for verification. Price matching must include all taxes, postage and packaging charged and any other associated costs. We are unable to match prices in sale periods, clearance, factory outlets, auction sites, liquidation sales or market stalls.
ALL THE HOME reserves the right to refuse or withdraw price matching at any time.
Payment can be made by most major credit and debit cards, by completing the relevant details within the “Billing Information” section of the "Checkout" page. We also accept payment by PayPal.
By using a credit/debit card to pay for your order, you confirm that the payment card being used is yours. All payment card holders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment we will not accept your order and we will not be responsible to you for any delay or non-delivery of the Products. If your payment card is refused by the card issuer, we are not obliged to inform you of the reason for the refusal. We are not responsible to you if your card issuer or bank charges you as a result of us processing your payment card in accordance with your order.
Your billing address must match the card you are paying with, otherwise the order will not be authorised.
If you make a payment by PayPal you will also be subject to the terms and conditions imposed by PayPal.
Tolerances -
All curtains have a standard tolerance of +/- 1 inch on width and drop.
Colour Matching -
We have made every effort to accurately show correct colour and shades, however, due to individual monitor settings, colour and shades may appear different to the exact colour. We strongly recommend you request a fabric sample of the product required, if available.
Due to the nature of readymade products, while we will do our best, shade matching cannot be guaranteed. This is especially difficult across multiple different sizes due to difference in dye lots etc.
Images -
This website is for personal use only. Images, text and design layout must not be downloaded, copied or modified without written consent from ALL THE HOME.
Please study the packaging of the product as this will contain the most accurate information regarding the wash care instructions of the products. When purchasing from ALL THE HOME you are agreeing that we are not liable for any damage or loss to goods where the wash care instructions have not been followed. If unsure, please refer to the product page on our website, or contact us for further details.
ALL THE HOME must authorise the return before it can be accepted by our warehouse. Please consider that if you ship the item back to us without authorisation, our warehouse may not be able to accept the return.
The product must be returned by the customer in appropriate packaging and in a saleable condition. Please note that all effort must be made to ensure that the products are returned in their original packaging, if the original packaging is not available for any reason then please contact us before sending the items back. The cost of return postage will be deducted from any refund. If you need our assistance for return of goods, then please contact us.
Having received the item, our customer care team will then proceed to conduct either refunds or replacements, considered on a case by case basis. This process might take a few days after the return is accepted, but note that we will try our best to resolve the issue as soon as possible.
Any goods returned should be in saleable condition. All packaging must be returned. Any products not returned with their packaging intact will be refused a refund or replacement.
We will not accept any curtains that have been altered or if the curtain tape has been pulled.
A return fee of £3.99 per each collection, regardless of the number of items returned will be charged. This will be deducted from the total final credit for goods received back.
ALL THE HOME will provide you with collection instructions including your nearest ParcelShop where you are able to leave the parcel. All Evri ParcelShops can be found by clicking here.
We are unable to accept any returns for goods that are made to order - this includes cut length net curtains, unless for damages.
ALL THE HOME reserves the right to add, amend or remove any sales, promotions or points offer at any time. Please note stock is subject to availability.
Typical Sales and promotions include:
Buy One Get One Free
Where you buy two qualifying items as part of the same order you get the cheapest item free. The saving applied will be equal to the price of the cheapest item in the offer and will be apportioned across all qualifying items.
| Full Price | Discounted Prices | |
| Item 1 | £10 | £6 |
| Item 2 | £8 | £4 |
| Total | £18 | £10 (£8 saving applied, equivalent to the cheapest item, apportioned across the two items) |
For the offer to apply you must order the qualifying items within the same order, at the same time. The offer applies to selected items at full price only and is subject to availability.
MultiBuys
Saving applied will be apportioned across all qualifying items.
E.g. 2 for £8 Offers:
| Full Price | Discounted Prices | |
| Item 1 | £4.50 | £4.00 |
| Item 2 | £4.50 | £4.00 |
| Total | £9.00 | £8.00 (£1 saving applied, equivalent to cheapest item bought) |
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.
'3 for 2', '4 for 3' Offers
Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across all qualifying items.
e.g. 3 for 2 Offer:
| Full Price | Discounted Prices | |
| Item 1 | £7 | £4.90 |
| Item 2 | £7 | £4.90 |
| Item 3 | £6 | £4.20 |
| Total | £20 | £14 (£6 saving applied, equivalent to cheapest item bought) |
To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by ALL THE HOME.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You must not use this website for any unlawful use or purpose, to include but not restricted to any of the following activities;
In connection with a criminal offence or other unlawful activity:
Send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".
By submitting any content to ALL THE HOME, you represent and warrant that:
You are the sole author and have not copied the content from any third party;
All content that you post is accurate;
Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
That is known by you to be false, inaccurate or misleading;
That infringes any third party's copyright, trademark, or privacy;
That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or that contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant ALL THE HOME a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
Made 2 Measure is currently unavailable.
ALL THE HOME's website, products and services are made available to you via allthehome.co.uk. If you wish to use allthehome.co.uk you must read and agree to be bound by our policies which are detailed in our Terms & Conditions, along with any other rules on our website.
By visiting allthehome.co.uk you are accepting and agreeing to the practices described. From time to time, we may modify our Terms & Conditions and your continued use ofallthehome.co.uk signifies your agreement to be bound by our modified Terms & Conditions. Make sure you read the Terms & Conditions and return to this page to check frequently. If you do not agree to be bound by these Terms & Conditions you may not use or access allthehome.co.uk.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.