Terms and Conditions

Orders

ALL THE HOME have the right to refuse any order. We try to ensure that discontinued products are not listed on the site, however if a product is shown on the site it does not always mean that it is currently available for sale. While we endeavour to ensure accurate stock level visibility throughout the site, this may not always be accurate.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving an order number and a summary of your order. Please ensure you read this confirmation email and notify us of any errors as soon as possible.

Ownership of the Products will pass to you when we have received full payment of all sums due in respect of the Products (including delivery charges); and the Products have been delivered to you. We will not be responsible for their loss, damage or destruction after Products have been delivered.

Should you have received an incorrect item or an item that does not conform to the description on the website, it is the responsibility of the consumer to notify us within 2 business days of the delivery date.

Delivery

Our warehouse aims to dispatch all goods within 1-2 business working days.

For our Standard Delivery we use a 2-3 working day delivery service.

For Express Delivery we use a 1-2 working day delivery service.

Please note that dispatch and delivery dates are an estimate and we are unable to guarantee 100% delivery dates due to carrier external factors such as weather, traffic and trade seasonably.

Same day dispatch for selected products is available for orders placed before 13.30. While this is not guaranteed, we will endeavour to dispatch all goods the same day.

You will be informed via email regarding the status of your order including, dispatched and delivery information.

For failed deliveries, we reserve the right to charge the full shipping fee applicable to resend if the Product is returned to us because the customer could not take delivery for any reason.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. For goods damaged in transit, please ensure photographic evidence, and sign for the parcel as damaged if possible.

If you input any incorrect address details on your order, which causes the Products to be delivered incorrectly, we will not be held responsible for any loss and you will have to try and retrieve the Products yourself at your own cost.

We reserve the right to amend delivery costs at any time.

We are currently unable to deliver outside the UK.

We operate Monday - Friday and do not dispatch on weekends or public holidays.

Pricing

We make every effort to ensure that all information published is accurate, however the site still may contain typographic errors. Should these errors cause any inconveniences we will honour a full refund. If a price error is made we maintain the right to refuse, cancel or refund any orders placed at the incorrect price.

The price you pay is the price displayed on our website at the time of your order. Prices are subject to change at any time. All prices are in UK Sterling and include VAT at 20%.

Price Matching

While we endeavour to source products at the most competitive prices, if you find the same product cheaper elsewhere we will do our utmost to price match. In order to qualify for price match, the product in question must be new, in stock, identical, including brand, name and description, we also require a URL link to this product for verification. Price matching must include all taxes, postage and packaging charged and any other associated costs. We are unable to match prices in sale periods, clearance, factory outlets, auction sites, liquidation sales or market stalls.

ALL THE HOME reserves the right to refuse or withdraw price matching at any time.

Payments

Payment can be made by most major credit and debit cards, by completing the relevant details within the “Billing Information” section of the "Checkout" page. We also accept payment by PayPal.

By using a credit/debit card to pay for your order, you confirm that the payment card being used is yours. All payment card holders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment we will not accept your order and we will not be responsible to you for any delay or non-delivery of the Products. If your payment card is refused by the card issuer, we are not obliged to inform you of the reason for the refusal. We are not responsible to you if your card issuer or bank charges you as a result of us processing your payment card in accordance with your order.

Your billing address must match the card you are paying with, otherwise the order will not be authorised.

If you make a payment by PayPal you will also be subject to the terms and conditions imposed by PayPal.

Products

Tolerances -

All curtains have a standard tolerance of +/- 1 inch on width and drop.

Colour Matching -

We have made every effort to accurately show correct colour and shades, however, due to individual monitor settings, colour and shades may appear different to the exact colour. We strongly recommend you request a fabric sample of the product required, if available.

Due to the nature of readymade products, while we will do our best, shade matching cannot be guaranteed. This is especially difficult across multiple different sizes due to difference in dye lots etc.

Images -

This website is for personal use only. Images, text and design layout must not be downloaded, copied or modified without written consent from ALL THE HOME.

Wash Care -

Please study the packaging of the product as this will contain the most accurate information regarding the wash care instructions of the products. When purchasing from ALL THE HOME you are agreeing that we are not liable for any damage or loss to goods where the wash care instructions have not been followed. If unsure, please refer to the product page on our website, or contact us for further details.

Due to the nature of soft furnishings there may be some slight shrinkage and colour loss during washing. ALL THE HOME are not liable for any damages following the washing of a product.

Returns

ALL THE HOME must authorise the return before it can be accepted by our warehouse. Please consider that if you ship the item back to us without authorisation, our warehouse may not be able to accept the return.

The product must be returned by the customer in appropriate packaging and in a saleable condition. Please note that all effort must be made to ensure that the products are returned in their original packaging, if the original packaging is not available for any reason then please contact us before sending the items back. The cost of return postage will be deducted from any refund. If you need our assistance for return of goods, then please contact us.

Having received the item, our customer care team will then proceed to conduct either refunds or replacements, considered on a case by case basis. This process might take a few days after the return is accepted, but note that we will try our best to resolve the issue as soon as possible.

Any goods returned should be in saleable condition. All packaging must be returned. Any products not returned with their packaging intact will be refused a refund or replacement.

We will not accept any curtains that have been altered or if the curtain tape has been pulled.

A return fee of £3.99 per each collection, regardless of the number of items returned will be charged. This will be deducted from the total final credit for goods received back.

ALL THE HOME will provide you with collection instructions including your nearest ParcelShop where you are able to leave the parcel. All Evri ParcelShops can be found by clicking here.

We are unable to accept any returns for goods that are made to order - this includes cut length net curtains, unless for damages.

General

ALL THE HOME's website, products and services are made available to you via allthehome.co.uk. If you wish to use allthehome.co.uk you must read and agree to be bound by our policies which are detailed in our Terms & Conditions, along with any other rules on our website.

By visiting allthehome.co.uk you are accepting and agreeing to the practices described. From time to time, we may modify our Terms & Conditions and your continued use ofallthehome.co.uk signifies your agreement to be bound by our modified Terms & Conditions. Make sure you read the Terms & Conditions and return to this page to check frequently. If you do not agree to be bound by these Terms & Conditions you may not use or access allthehome.co.uk.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

We have the right to revise and amend these Terms from time to time by changing them on the website, provided that any such change will not affect any purchases you have made before the change is implemented.

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